Privacy Policy

Last updated 31/03/2024

Welcome to my Privacy Policy. Protecting your privacy is of the utmost importance to me. This policy details what personal data I collect, why I collect it, and how I manage it. Please read this document carefully.

This privacy notice for Acupuncture by Ella Nazar Limited (doing business as Ella Nazar) (‘I‘ or ‘mine‘) describes how and why I might collect, store, use, and/or share (‘process‘) your information when you use my services (‘Services‘). This includes when you:

Visit my website at https://ellanazar.com, or any website of mine that links to this privacy notice
Engage with me in other related ways, including any communications or marketing

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with my policies and practices, please do not use my Services. If you still have any questions or concerns, please contact me at ella@ellanazar.com

Jump to:

1. Personal Data I Collect

1.1 Communication: When you decide to get in touch with me, I collect your first and last names, email address and telephone number, and any messages you leave on the contact forms. I also collect your IP address for security purposes.

1.2 Booking Information: When you book an appointment through my online booking system, I collect your first and last names, email address, phone number, and any notes you provide. This information is necessary to facilitate your appointment.

1.3 Initial Consultation Form: Upon booking, you will be requested to complete an initial consultation form, which includes providing your date of birth, declaring any health issues, and uploading pictures of your tongue and face. This information is securely stored on my server and may be emailed to me for review.

2. Why I Collect Data

I collect data to facilitate appointment bookings, provide tailored services, and ensure the security of my website.

3. How Data is Collected

Data is collected through my website’s contact form, callback form, online booking system and initial consultation form.

4. Data Retention

Personal data collected during appointment bookings and initial consultations is retained for the duration necessary to provide my services and for legal compliance purposes.

5. Data Sharing

I do not share your personal data with third parties except for non-sensitive data collected by Google Analytics for analytical purposes. My web developer may have access to this information under a signed Non-Disclosure Agreement (NDA), solely for the purpose of website maintenance and improvement.

6. Third-Party Data Collection

My website may use Google Analytics and Google Ads for analytics and advertising purposes. Please refer to Google’s privacy policies for more information.

7. Opting Out

You can opt out of data collection for analytics and advertising purposes through your browser settings or Google’s opt-out mechanisms.

8. Cookies

Please consult the cookie policy on my website for further details.

9. Data Security

I employ industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

10. Addressing Privacy Concerns

Should you have any privacy concerns or wish to access your personal data, please contact me at admin@ellanazar.com.

11. Data Protection Officer

Sarah Robinson
35 Colworth House Colworth Park, Sharnbrook, Bedford, England, MK44 1LQ.
Email: admin@ellanazar.com.

12. Insurance

I am recognised by AXA, VitalityHealth and Aviva insurers.

Thank you for trusting me with your information. Should you have any further queries or concerns regarding this policy, please do not hesitate to contact me.

DSAR (Data subject access request)

Please email admin@ellanazar.com with the following information:

Name, email and telephone number of the person requesting the information

  • If you are the data access subject, please attach:
    • proof of identity – such as a copy of your driver’s license or passport
      proof of address – such as a utility bill or utility letter

  • If you are not the data access subject, you will need to provide:
    • The data access subject name, email address and telephone number
      Written authority from the data subject OR
      Legal justification you have for obtaining access to the data

Opting out

Please email admin@ellanazar.com or fill out the form below: